Return Policy
Return Policy Overview
At our store, we're dedicated to ensuring your shopping experience is seamless from start to finish.Before your order is sent out, each product undergoes a rigorous Quality Inspection Process to uphold our high standards.
We recommend that customers carefully check their measurements before making a purchase, as sizing standards can vary across different items.
Should you receive an item that is defective, damaged, incorrectly sized, or not what you ordered, we urge you to contact us promptly. We promise to provide solutions within one working day. Please note that returns or exchanges will only be processed with valid reasons for the aforementioned conditions.
Returned items must be sent back to us for processing. Once we receive the returned item(s), we'll start the resolution process within five business days and issue a refund within the following ten working days. Please be aware that shipping fees are non-refundable as they cover the cost of each delivery service utilized. Our warranty period is 15 days from the date of receipt; beyond that, our services will not be available.
Conditions for Return
For sanitary reasons, certain items such as underwear, bodysuits, swimwear, and accessories cannot be returned or refunded. Returned merchandise must be in pristine condition, unworn, and unused. We do not accept returns of damaged, laundered, or altered merchandise. Customers must notify our customer service team of their intent to return, stating specific reasons, before dispatching the items. Our policy does not support Freight To Collect (FTC) service for returns, so customers are responsible for shipping costs. Items purchased with coupons are not eligible for returns or exchanges. In transactions involving coupons and another payment method, only the portion exceeding the coupon value may be refunded.
Procedure for Returns
- Initiate contact with Customer Service, providing your Account Email Address, a detailed description of the issue, your request, and photographic evidence.
- Await order return confirmation.
- Dispatch the return package to the specified address, subsequently emailing us the tracking information.
- An automatic refund will be processed within 10 working days following the receipt and inspection of the return.
Contacting Us
To report an issue, please provide your order account email address and order number, along with a comprehensive description of the concern. For defective, incorrect, or misrepresented items, clear photographic or video evidence is required. Before returning any items, confirm all relevant details with our Customer Service team via email.
Email: janesmith8887@outlook.com
*Kindly note: We currently do not offer complimentary returns. Therefore, customers are responsible for return and exchange shipping fees. We recommend using a standard shipping service with tracking for returns.
Timeline for Compensation
For returned goods, we allocate five business days from receipt to process the solution, with a refund issued within ten working days thereafter.
If you need further assistance, please contact us at janesmith8887@outlook.com. We're committed to assisting you and guarantee a response to all inquiries within 24 hours.